Slots / Mobile
5kbd2 handles your information with care — this policy explains exactly what data we collect when you use our platform, how we use it, and what choices you have over it. Access to our services depends on your local law and eligible regions.
When you open an account with us, we collect the information you supply during registration — your name, contact details and the credentials you set. As you use the platform, we also record session activity, device type and the payment methods connected to your wallet, which may include bKash, Nagad or Upay transactions. This data lets us verify your identity, process your requests and keep your account secure. We do not sell your personal information to third parties. Where we share data — for example, with payment processors handling your bKash or Nagad transfers — that sharing is limited to what those services need to complete the transaction. We retain account records for as long as your account remains active and for a further period required by applicable financial or legal obligations. Cookies and similar tools are used on the site to keep your session active and to understand how pages are used. You can adjust cookie preferences through your browser settings at any time. The full scope of what is collected, why it is retained and how long it is kept is set out in the sections below. If anything is unclear, our support route is open for questions.
This policy applies to data processed through 5kbd2's own platform — including account registration, wallet activity and support interactions. It does not extend to third-party services you reach from our pages, whose own privacy terms govern that data.
All data you submit when creating or updating your account — login credentials, contact details and wallet identifiers — falls within this policy. We are responsible for how that information is stored and used on our platform.
Payment activity processed through our platform, including records connected to bKash, Nagad or Upay transfers, is covered here. We retain these records in line with applicable financial obligations and your account history.
Browsing behaviour on 5kbd2 pages — pages visited, session length and device signals — is collected through cookies. This policy explains what those cookies do and how you can manage them through your browser.
Links or integrations that take you outside our platform — including payment gateways, game content providers or external sites — operate under their own policies. We do not control how those services handle your data once you leave our pages.
You have real, practical options when it comes to the data we hold on your account. Reviewing your stored information is straightforward — log in and open the account settings area, where your profile details, contact information and saved wallet identifiers are displayed. If any detail is out of date or incorrect, you can update most fields directly from that screen; for changes that require identity verification, our support team will walk you through the steps shown in the account area. If you want to ask a specific question about what data we hold or how it is used, you can raise that through our support route. Requests to correct, restrict or remove certain data are handled individually; we will tell you what is possible within our retention obligations. Eligibility to exercise some of these rights may depend on your local law and eligible region.
Open the account settings page after logging in to see the profile data, contact details and wallet identifiers we currently hold for your account.
Edit most personal details directly from the account settings screen. For fields that require identity verification, follow the steps shown there or contact support.
Use our published support route to ask about specific data we hold, how long it is retained or how it is used. We will respond with what we can confirm.
You may request restriction or removal of certain data by contacting support. We will clarify what is possible within applicable legal and financial retention obligations.
If you have a question about this privacy policy — including how your data is stored, what records are linked to your bKash or Nagad wallet, or how to request a correction — use the contact routes published on the site. We handle policy queries through the same support channels as account questions.
Open the chat window from the bottom of any page while logged in to ask a policy or account data question directly. This is the fastest route for most queries.
Send a written request to the email address published in our contact section. Include your account reference and a clear description of your data question so we can respond accurately.
The Help Centre linked from your account dashboard contains published answers to common policy questions, including cookie settings, data retention and wallet record queries.
Our data practices are built around what your account actually needs — no more, no less. We hold only the information required to operate your account, process payments and respond to support requests.
Cookies on our pages serve session management and usage analysis. Your browser's privacy settings let you limit or clear cookies at any time; adjusting them may affect how your login session behaves on the platform.
Access to your stored data is restricted within our systems. Account credentials are not shared with game content providers such as JDB, Joker, Spadegaming, Pragmatic Play or PlayStar — those studios receive only what is needed to load game content.
We keep your account records for as long as your account is active. After account closure, some records — including payment history tied to bKash, Nagad or Upay transactions — are retained for the period required by applicable financial obligations.
When this policy changes in a material way, we publish a notice on the site. Continuing to use your account after a posted update means the revised terms apply. You can always contact support to ask what changed and why.
These are the questions we receive most about how 5kbd2 handles account data, cookies and payment records. If your question is not answered here, reach us through the support route shown on your account page.
We collect the name, contact details and login credentials you submit during registration. Once your account is active, we also record session activity, device type and the wallet identifiers connected to any payment method you add, such as bKash or Nagad.
Payment data is shared only with the processor completing that specific transaction — for example, the bKash or Nagad gateway. That sharing is limited to what the processor needs. We do not sell payment records or pass them to advertising networks.
Account data is held while your account remains active. After closure, payment records — including Nagad, bKash and Upay transaction history — are retained for the period required under applicable financial obligations. We cannot shorten this period, but we can tell you what we hold.
Log in and open the account settings page to view your current profile data and wallet identifiers. Most fields can be edited directly there. For details that need identity verification before changing, follow the on-screen steps or contact our support team.
You can request deletion or restriction of certain data through our support contact route. We will explain what is possible within our legal and financial retention obligations. Some records must be kept for a defined period regardless of the request.
No. This policy covers data processed on the 5kbd2 platform. Game content providers such as Pragmatic Play, Spadegaming, JDB, Joker and PlayStar operate under their own terms. We pass those studios only the session data needed to load game content — not your full account profile.